Employees felt that the annual staff engagement survey was outdated and not valuable, because the responses were never shared with everyone, or acted upon by leadership.
The Process
Maintained the same time frame and survey questions as previous years.
Focused on improving the data analysis and tooling.
Focused on giving clear ownership of the process to those most impacted.
Focused on consistent sharing of data and asking for feedback after.
The Tools
Consistent and anonymous system for survey implementation, TinyPulse.
Middle-out approach to survey action plan ownership.
Quarterly all-hands to share survey data, action plan development, and progress updates, with department leads speaking.
The Outcomes
Increased survey participation rate over previous years.
SMART goals that were actively being tracked and shared.
People felt they were directly contributing to their team’s priorities for the year and the progress they could make.
